Topsun Energy Ltd.

PRODUCT WARRANTY

We provide industry leading warranty for all our modules. We guarantee 90% of power output for the first 10 years of the modules life and 80% for the next 15 years for a total of 25 year limited warranty. We are proud to offer our customers a 2 year warranty for materials and workmanship

TWO - YEAR LIMITED WARRANTY

Topsun Energy Ltd warrants the module to be replace from material and manufacturing faults in normal application, installation and service conditions for two years from the date of sale to the original purchaser. This warranty transfers from the original purchaser to subsequent users/purchasers.

TEN YEAR / TWENTY YEAR EXTENDED TERM LIMITED WARRANTY ON POWER OUTPUT

For a period beginning from the date of sale of the module to the original purchaser, and ending 10 years thereafter, Topsun will repair or replace (at its option), any modules that provides a power output under 90% of the minimum power stated in the Topsun technical specifications.

For a period beginning from the date of sale of the module to the original purchaser, and ending 20 years thereafter, Topsun will repair or replace (at its option), any module that provides a power output under 80% of the minimum power stated in the Topsun technical specifications.

EXCLUSIONS

This warranty will not be applicable if a module has been subject to misuse, neglect or accident or has been damaged through abuse, alteration, improper installation or application, transportation, handling or storage or repaired by anyone other than Topsun. The warranty does not include any transportation costs for returning modules or for reshipment of any repaired or replaced module, or costs associated with the removal, installation or reinstallation of modules.

LIMITATIONS OF WARRANTY

Damage to persons or property or any other loss or injury resulting from a faulty module or from improper installation or use shall not be Topsun’s responsibility. Under no circumstance shall Topsun be liable for any incidental or consequential damage.

Certain Countries, States or Communities do not allow limitations with regard to the duration of an implied warranty or the exclusion or limitation of accidental damages, and therefore the above limitations would not be applicable. In such cases please consult at the time of purchase, otherwise this warranty is applicable under the terms described.

WARRANTY CLAIM PROCEDURE

If a module is considered to malfunction and is still under warranty, please immediately contact your distributor or whoever sold you the module.

Before sending the module to Topsun, you must request a Return Identification Number from Topsun. This requires filling in a form provided by Topsun. Once the Return Identification Number has been received, the purchaser should send the module having prepaid the carriage charges to Topsun for inspection and assessment.
No returned module will be accepted without a Return Identification Number or when sent carriage due. No module without an identification serial number or whose label has been manifestly manipulated will be admitted under warranty.
Topsun must be notified of any fault within 60 days from when it was detected.

Note 1: Non standard modules are those under 30W, those manufactured under the denomination of special equipment (subject to prior approval from the client) and those made for special applications. Such modules shall be covered under a one-year warranty against manufacturing defects according to the same conditions specified in this warranty.